Responsible for Solaris system administration on Sun range of servers, Netra, E-class and Sunfire servers. Working on Veritas / SUN Volume Manager, storage, file system, core file analysis. Solving problems on crash recovery, patch management, system upgrades, administration of realtime Database servers, Jumpstart etc. Diagnosing critical OS level issues. Capability to handle a team. Ready […]

Administration of Oracle Database and system Health. Monitoring throughput of Batch processes and response times of OLTP, Data Warehousing and Space Management. Carryout scheduled maintenance tasks as per defined procedure. Expertise of RMAN, Standby, cloning and Netbackup. Troubleshooting normal Oracle errors, raising TARs for critical errors, monitor alert logs, Backup logs and maintenance tasks logs. […]

Ownership of complaints which are chronic in nature and have exceeded the committed SLA to customers
Escalate/Drive internal/external stakeholders for faster Resolution of Customer Complaints which have exceeded the SLA
Training of CFM team on Troubleshooting of different service Complaints
Perform Repeat Failure analysis and provide permanent solution to repeat failures
Create Knowledge database of different service complaints and […]

Change management (Carrier / Corporate)
RFOs (Catastrophic Failures Only)
Mails (Carrier / Corporate)
Escalations (Internal and External)
Daily, Weekly and Monthly Reports
Proactive Monitoring (Customer and Environmental)

Keywords
Excellent Technical Writting Skills & Rich networking knowledge

To be a apart of Manufacturing R&D team of HCL Technologies, Chennai

Keywords
SMD Assembly, Cable Assembly

Handling of Calls Assisting in day-to-day office matters & handling all correspondence, both internal & external. co-ordination & communication with various departments & site office Proper record keeping of all correspondence & filling work of office.
Timely preparation of daily/weekly/monthly MIS reports.
Record keeping of Postal work of Company.
Preparing & Issuing letters/mails as directed by seniors. & […]

Accurately understand the Problem Statement & Start Complaint Diagnosis
Call up customer & reconfirm problem statement ( if necessary )
Initiate Fault Diagnosis Process as per customer feedback
Identify/Resolve the fault within SLA
Allocate the TT to Respective party & ask for ERT
Update customer with problematic Area & ERT
Instruct CSG engineer for field visit for any testing (if required)
Internal […]

-Manage complete lifecycle of the high impacting outage
-Monitor, Track and communicate progress
-Maintain chronological order of events in HPOV system
-Escalate it to higher levels (Functional and hierarchical) as situation demands
-Manage Notification process

Keywords
Engineering Graduate BE / BTECH / BCA / MTECH / 3yrs Diploma in Elect & Telecom with CCNA / CCNP with 3 - 4 years […]

1. Ensure effective and efficient service delivery in region to single clients
2. Complete ownership of the customer and single point of contact for him.
3. Ensure requirements of customer as agreed within framework of the contract are met
4. Maintain high level of customer satisfaction, develop rapport through ongoing interaction/ review
5. Track all issues raised by customer […]

1. Ensure effective and efficient service delivery in region to various clients
2. Complete ownership of the customer and single point of contact for him.
3. Ensure requirements of customer as agreed within framework of the contract are met
4. Maintain high level of customer satisfaction, develop rapport through ongoing interaction/ review
5. Track all issues raised by customer […]